About Capital EA

Capital EA - high quality, reliable and efficient virtual/in-person executive assistant and concierge service.

Capital EA recognised a need in the market when our managing director received constant requests for help from busy executives, outside her full time work role. Their “SOS” pleas ranged from administration support to managing an event or project, negotiating plans, assisting with selecting the right EA for their organisation, completing complex projects, or simply to 'get a job done'. So, Capital EA was born!

Built purely through our reputation for high standard delivery and professionalism, Capital EA is continuing to expand its business and service offer. We pride ourselves on providing the best possible virtual and in person client service. Our EAs support CEOs, non-executive directors, businesses, boards, member groups, and private individuals across Canberra and beyond.

Our highly talented and experienced team offers a broad range of skills and that vital can do attitude.  We don’t just provide the next available person for your assignment. Once contracted, your Capital EA is assigned to you or your organisation so that a trusted relationship and understanding between you both can flourish.

Capital EA also provides highly specialised services such as our EA selection service. Based on a strict filtering and assessment process, Capital EA works with both the client and prospective EAs to identify and match their requirements, interests, competencies and compatibility. This proven process ensures the 'right fit for the job'.

Capital EA coaches and mentors EAs in both the public and private sectors, and provides tried and true advice and techniques to help them survive and thrive in this rewarding career.

Capital EA is proud to support the following charitable organisations: Tara Costigan Foundation, Brainstorm for a Cure, Lifeline ACT, the Yellow Van and St Vincent de Paul Society.

Ursula Kohler
Founder and Director


Ursula is challenge driven, and thrives in busy environments.  With over 20 years’ experience as an EA/PA, Ursula has worked with and supported some of Australia's most recognised and rewarded individuals.

Ursula has provided crucial support to politicians, boards and government department heads during some intense periods during her career, earning a reputation for resilience and as an EA that can “handle the heat”. She has an exceptional capacity for organisation, multi-tasking, and prioritising, and is passionate about providing the highest levels of customer service.

Ursula understands just how vital an effective EA can be for their manager and their organisation.  She is passionate about encouraging other EAs to understand their organisation, nurture relationships in and outside the business, learn and develop, and cultivate a “can do” attitude.

Born in Canberra, Ursula is the youngest of six children. Ursula completed a Diploma of Business Management in 1992. She has lived on the Sunshine Coast and prefers Canberra (!) is married with one daughter, three mini dachshunds, and an Indian ringneck parrot.

Emma Coleman
Client Service Manager


Emma is a highly organised and self motivated individual who works best in high pressure environments.

Emma has extensive experience managing businesses in the travel, finance and education sectors.

She has provided leadership, training and mentoring to small teams and understands the importance of creating a strong team environment in order to exceed client expectations.

Emma specialises in client management and has a strong reputation for high level customer service skills. She prides herself on her ability to complete tasks, problem solve and reach outcomes in the most accurate and efficient manner possible in order to surpass client expectations. 

Emma is a defence spouse, her husband being a current serving member in the army, and has lived and worked in Canberra, Melbourne and Brisbane. Their most recent posting has seen them move back to Canberra where they live with their black labrador.

Sarah Walter
Client Service Manager


Sarah loves a challenge and enjoys working hard to meet strict deadlines. With over 13 years’ experience in private business she understands what it takes for a small business to succeed. From the first point of contact to the end of a sale, Sarah has developed processes and procedures to ensure her customers’ expectations are exceeded, not just met.

Sarah has supported Doctors and Allied Health Professionals while managing an administrative team. She understands the importance of clear communication, time management and the ability to multi-task. During her time running two medical clinics she developed and honed her impeccable customer service skills. She would not hesitate in going the ‘extra mile’ for her clients.

Whilst working full time, Sarah obtained her Advanced Diploma in Business Management and went on to achieve a Graduate Certificate in Practice Management. She has over 10 years’ experience as a bookkeeper. With a high level of MYOB proficiency and being XERO certified she can help you with all your bookkeeping needs. Her experience combined with her professionalism and qualifications make her an asset to Capital EA.

Sarah has grown up in Canberra and is married with two beautiful children. She enjoys playing netball, baking and is learning to sew.

Catherine MacGregor
Communications Specialist


Catherine has an extensive background over 20 years of providing high level, strategic support to executives, national boards, committees and secretariats across the corporate, government and not-for-profit sectors.

Highly self-motivated and results driven, Catherine understands the essentials of superior client service and the importance of anticipating and meeting clients' needs.

Catherine has successfully supported senior executives, secretariats and national committees throughout her career, drawing on her highly developed administration, organisational and project management skills.  She has a professional and flexible approach, and enjoys applying her creative and problem solving skills in the workplace.

Catherine has lived and worked in Sydney, Canberra, and Melbourne, and now shares a beautiful beachside home on the South Coast of New South Wales with her husband.

Louise Gordon
Client Service Manager


Louise is recognised as a highly successful self-motivated administrator, project manager and program manager. With over 20 years’ experience in the Australian Public Service, she has consistently demonstrated excellent management, leadership and administrative skills, and has a proven track record of achieving expected outcomes on time and on budget.

Louise has provided outstanding support to politicians, boards and high-level executives during her career. She is dynamic, resilient and willing and able to take on challenging roles. She commits to action, focuses on results and uses her excellent communication skills to work effectively with both internal and external stakeholders. Louise has a strong understanding of how best to work with others to achieve individual and organisational outcomes and is committed to bringing out the best in people.

In addition, her experience working as part of a Prime Minister’s office has provided her with an in-depth understanding of the federal parliament and the Australian Public Service, as well as a strongly developed ability to work in very fast-paced, high-volume and high-pressure work environments.

Born in Canberra, Louise is the second youngest of four children. Louise has a Diploma in Project Management. She is married with two daughters and a cavoodle called Harvey. She enjoys spending time with her family and friends, reading, music and keeping fit and healthy.

Ciana Kohler
Client Service Assistant


Ciana recently completed her Year 12 certificate and initially thought being an early childhood educator was her calling, however it wasn't to be! Much like her Mum, administration runs in her DNA, so it wasn't long before she turned her hand to this super reactive and never boring career!

Along with ensuring all our day to day needs are met,

Ciana is also our social media guru, creating all sorts of materials that continues to make us look really good. If the hue isn't right, it'll be fixed right away!

Ciana is learning just how rewarding the world of coordination is and how much of it will put her in good stead for any role she desires in the future!

Her past time is spent looking beautiful, keeping fit and loving her daschunds!!